• Where is the reset button?

  The location of the reset button is located behind the switch plate cover.Featured

• Trigger a Google Automation (Scene) from a Zimi switch

  To have multiple devices turn on / off from the press of a button, please follow the instructions below. In the Google Home app, select Automations 2) Press the + Add button 3 ) Select Household 4 ) Give your Automation a name and select + Add Starter 5 ) Then select the optFeatured

• My Cloud Connect keeps going offline

  If your Cloud Connect is going offline at intermittent times, your network might have 'band-steering' enabled. Band-steering is when your Wi-Fi network switches between 2.4Ghz and 5Ghz bands automatically. The Zimi Cloud Connect can only operate on a 2.4Ghz band.  To fix this, you will need to split your Wi-Fi name into two and have the new one dedicated only to a 2.4Ghz band (please view your modem router's manual for more information). When you have successfully split the network into tPopular

• The status LED indicator on the device is red

  The red logo on a device indicates a fault. For dimmable switches, the indicator will flash 1, 2 or 3 times depending on the fault below. If the indicator is not flashing, try updating the device firmware. Instructions can be found here RED + indicator 1x single flash The devicPopular

• What is Recovery Mode?

  If you experience an issue while updating your device or it no longer works, select Recovery Mode in the Main Menu. Then select Automatic or Manual recovery. Automatic will detect any devices that have a red light on the logo and re-apply the update. Keep your phone near the device while the update is in progress. Manual will allow you to scan the QR code of the device that has the red light. (https://storage.crisp.chat/users/helpdesk/website/950a41c761a3a80/590abd09-4679-4eed-9Popular

• My devices are not responding while I'm away or outside the house

  If you would like to stay connected while you're out or away on a holiday, connect a Zimi Cloud Connect to your network. Click the link below for more information.  https://zimi.life/product/cloud-connect/ A Zimi Cloud Connect can also work with your Google Home or Amazon Alexa device allowing you to use voice commands to control your other Powermesh devices.Popular

• Can I use Apple Homekit or Siri?

  You can setup Apple Shortcuts to trigger any Google Assistant commands you would like to use with Zimi. Apple shortcuts can be triggered with any 'Hey Siri' commands you choose.Some readers

• What do status LED indicator colours mean?

  Ready to join a network. This device is working and ready to be setup. Please choose ‘Add device’ in Zimi. WHITE Connected to network. This device is working and connected to a network. To setup the device again, press & hold the RESET button until the logo turns blue. (Double Power Point only) Energy Alert The connected appliance is uSome readers

• How do I change the battery on my garage sensor?

  To change the battery on your garage sensor, remove the 4 screws from the back of the sensor. Once the sensor has been placed back to its location, select Recalibrate in the Settings page for the Garage Controller.Some readers

• Google is asking me for the pin when I try to open the garage door. Where do I find the pin number?

  The code for your garage door is under Voice Control in the device’s settings. You can also change the code by tapping the pin.Few readers

• How many Zimi users can connect to a network at the same time?

  For each device on a network, the same number of Zimi users can be connected at the same time. For example, a network with 3 devices can have up to 3 users controlling devices, at the same time. Alternatively you could have several users control 1 device however not at the same time. The maximum number of devices and users on the network at the same time is 62.Few readers

• One of my buttons is flashing 3 times, what does this mean?

  It means that button is available for behaviour linking. Click on the link below for more information. https://www.zimi.life/lifestylebehaviorlink You can find instructions on how to link a spare button to another Powermesh / Senoa device hereFew readers

• What is the range of devices?

  The typical range of Bluetooth is approximately 30 metres however every situation is different depending on your phone, obstructions, interference and environmental conditions. Powermesh is a ‘mesh’ network so all devices are talking to each other to repeat the signal. If you install a Zimi Cloud Connect and connect to your Wi-Fi, you can control your Powermesh network anywhere in the world via the Internet. It also is a powerful repeater and recommended for the best performance. Click the linkFew readers

• What are the voice commands to control my garage door?

  "Open the garage door" "Close the garage door" "Is my garage door closed? / Is my garage door open?" "Set garage door to (say percentage)" Amazon Alexa "Alexa, set the garage door to 100%” - Opens the garage door" "Alexa, set the garage door to 0%” - Close the garage door"Few readers

• What is the standby power usage of Powermesh devices?

  The standby power usage of Powermesh devices is typically less than <1 watt per hour.Few readers

• I cannot find 'Zimi' under Skills & Games on my Alexa app.

  If 'Zimi' does not appear under Skills & Games, please follow the instructions below. Log into your Amazon account and highlight 'Accounts and Lists', then select 'Manage Your Content and Devices'.    At the top select 'Preferences' then 'Country/Region Settings'. If it is currently set to a different country other than Australia, please change it to AuFew readers

• How do I change the room name for a device?

  To change the location of a device, select Settings in the Zimi app. After selecting the device, select Change.Few readers

• What happens if there is a power outage?

  All devices have automatic recovery from a power failure and their settings are restored including any schedules that have been set.Few readers

• How to lock unused power points

  To lock unused power points from the Zimi app, select the Lifestyle button located on the bottom right corner. Select Lock Unused Power Points A message will then appear asking if you would like to Lock Now or Unlock All Power Points that were previously locked. Select Lock Now (https://storage.crisp.chat/usersFew readers

• How many devices can be on a network?

  The maximum number of devices on a network is 60. A phone or tablet counts as 1 device whilst controlling the network. There is no limit on how many Powermesh networks can be created. It’s recommended to create different networks for different places, such as the home and office.Few readers

• Can I control devices on my network when I'm away from home?

  This is possible with the the Zimi Cloud Connect and an Internet connection. Click the link below for more information https://zimi.life/product/cloud-connect/Few readers

• What are the button shortcuts for the Light Dimmer and Multi-Dimmer Switches?

  1 tap: On / Off Double tap: Turns up brightness to 100% Triple tap: Slowly fades to off Hold button: Dimming increases and decreases (loops)Few readers

• Will automatic schedules happen without my phone?

  Yes, schedules are stored directly on the devices and will run without Internet connectivity or your phone being within the network.Few readers

• How safe is my Powermesh network?

  Powermesh is built on the proven reliability and security of Bluetooth standards. It is safe and reliable plus each device is authenticated when it is paired.Few readers

• What is the Mesh & Go card used for?

  Mesh & Go is a quick and secure way to handover a complete network with all the device settings to your customer. To use this feature, you must register your electrical license details in ‘My Account’ and have a Zimi Card to scan. If you have a Mesh & Go card in your home, all the Powermesh devices have been setup and are ready for you to use. Simply download Zimi from your favourite app store, then follow the instructions to scan the QR code and to take ownership of the network. Can the MFew readers

• Can you dim lights on Multi-Purpose switches?

  No, our Multi-Purpose switches are not dimmable. Please click on the link below to view our range of Multi-Dimmer Switches. https://zimi.life/multi-dimmer-switchFew readers