Articles on: Typical FAQs

My Cloud Connect keeps going offline

If your Cloud Connect is going offline at intermittent times, your network might have 'band-steering' enabled. Band-steering is when your Wi-Fi network switches between 2.4Ghz and 5Ghz bands automatically.

The Zimi Cloud Connect can only operate on a 2.4Ghz band. 

To fix this, you will need to split your Wi-Fi name into two and have the new one dedicated only to a 2.4Ghz band (please view your modem router's manual for more information).

When you have successfully split the network into two, please delete the Cloud Connect from the Manage Network page and add it again.

When the list of Wi-Fi networks is displayed, select the new network that only has the 2.4Ghz band.

Please contact the team at if you experience any issues.

Updated on: 03/07/2023

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