Question 1

My Cloud Connect keeps going offline

Accepted Answer

If your Cloud Connect is going offline at intermittent times, your network might have 'band-steering' enabled. Band-steering is when your Wi-Fi network switches between 2.4Ghz and 5Ghz bands automatically.

The Zimi Cloud Connect can only operate on a 2.4Ghz band.

To fix this, you will need to split your Wi-Fi name into two and have the new one dedicated only to a 2.4Ghz band (please view your modem router's manual for more information).

When you have successfully split the network into two, please delete the Cloud Connect from the Manage Network page and add it again.

When the list of Wi-Fi networks is displayed, select the new network that only has the 2.4Ghz band.

| Please contact the team at support@zimi.life if you experience any issues.

Question 2

What is Recovery Mode?

Accepted Answer

If you experience an issue while updating your device or it no longer works, select Recovery Mode in the Main Menu. Then select Automatic or Manual recovery.

Automatic will detect any devices that have a red light on the logo and re-apply the update. Keep your phone near the device while the update is in progress.
Manual will allow you to scan the QR code of the device that has the red light.

| If you are still experiencing issues, please contact Zimi Support. support@zimi.life

Question 3

Use Voice Control with Google Home

Accepted Answer

|| Note: Please make sure your Zimi Cloud Connect is connected and is ONLINE.

| Please also make sure you have created a 'Home' from the Google Home app before linking.

_

1) Open the Google Home app on your phone and select Settings

2) Under Services, select Works with Google

3) In the search bar, search for Zimi and select it.

5) Enter your Zimi details and Authorise the application after logging in.

6) Your Google Home device is now linked with your Zimi devices! The Google Home app will now add your devices on the app's home page.

Question 4

My devices are not responding while I'm away or outside the house

Accepted Answer

If you would like to stay connected while you're out or away on a holiday, connect a Zimi Cloud Connect to your network.

Click the link below for more information.

https://zimi.life/product/cloud-connect/

A Zimi Cloud Connect can also work with your Google Home or Amazon Alexa device allowing you to use voice commands to control your other Powermesh devices.

Question 5

Status LED indicator is RED while performing a Firmware update

Accepted Answer

If the logo on your device turned RED while performing a firmware update, follow the steps below.

Force close the Zimi app on your iOS. If you have an Android device, please click here
Hold your phone near the device and open the Zimi app again.
After a few seconds a message will appear regarding your device requiring a firmware update. Press OK.
Press Start and the update will begin.
Leave the phone near the device while it is updating.
The light will then go back to white after the update is finished.
Press OK

| Please contact the team at support@zimi.life if you are still experiencing issues.

Question 6

The status LED indicator on the device is red

Accepted Answer

The red logo on a device indicates a fault. For dimmable switches, the indicator will flash 1, 2 or 3 times depending on the fault below.

If the indicator is not flashing, try updating the device firmware.

Instructions can be found here

RED + indicator 1x single flash The device has activated overload protection. Please ensure the connected load is <250W or there are too many lights causing high inrush current.
RED + indicator 2x double flash The device has activated temperature protection. Please ensure the ambient temperature is below maximum and that the connected load is dimmable.
RED + indicator 3 x triple flash The device has lost the Behaviour Link to another device. Check the Behaviour Link in DEVICE SETTINGS.

|| You can attempt to clear the error with a single press RESET BUTTON. Do not hold the reset button as this will factory reset the device.

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