• Where is the reset button?

  The reset button on all Zimi devices is located behind the switch plate cover. You'll need to remove the cover plate to access it. Accessing the reset button: Carefully remove the front cover plate from your Zimi device The reset button is located on the device itself, now visible after removing the cover Using the reset button: Single tap: Refreshes the device. Use this if your device is unresponsive or needs a quick restart without losing its configuration. Press andFeatured

• I have changed Internet Providers. What do I need to do with my Cloud Connect?

  If you've recently switched to a new internet provider and received a new modem or router, you'll need to reconnect your Cloud Connect to the new Wi-Fi network. Follow these steps: Step 1: Access the Menu Open the Zimi app and tap Menu at the bottom right of the screen. Step 2: Navigate to Devices From the Menu screen, tap Devices to view all your connected devices. Step 3: Select your Cloud Connect Scroll through the device list and tap on your Cloud Connect to open iFeatured

• My Cloud Connect keeps going offline

  If your Cloud Connect is going offline intermittently, there are a few common causes and solutions: A) Optimize Cloud Connect placement For best performance, position your Cloud Connect in an open area with good visibility to your Zimi devices. Avoid placing it inside cabinets, behind furniture, or in enclosed spaces, as this can weaken the signal strength and cause connection issues. B) Band-steering issue: Your network might have 'band-steering' enabled, which automatically switchesPopular

• What is Recovery Mode?

  Recovery Mode is a troubleshooting feature that helps restore your Zimi device if it encounters problems during a firmware update or stops working properly. When to use Recovery Mode: Your device has a red LED indicator light A firmware update failed or was interrupted Your device is unresponsive after an update How to use Recovery Mode: Open the Zimi app and navigate to the main menu Select Recovery Mode Choose your preferred recovery method: Automatic RecoveryPopular

• What do status LED indicator colours mean?

  Your Zimi device uses LED indicators to communicate its current status. Here's what each colour and pattern means: Ready to join a network Your device is powered on and ready to be set up. Open the Zimi app and select 'Add Device' to begin pairing. White Connected to network Your device is working normally and connected to your Zimi network. To set up the device again, press and hold the reset button until the LED turns blue. color 13c606 (GreenPopular

• Can I use Apple Home (Hey Siri) with my Zimi devices

  Yes! You can control your Zimi devices using Apple Home and Siri voice commands by using the Zimi Matter Connect. (https://storage.crisp.chat/users/helpdesk/website/-/9/5/0/a/950a41c761a3a80/zmc-viewinodq0.png =327xauto) What you need: To use Apple Home with your Zimi devices, you'll need: Zimi Cloud Connect - This connects your Zimi devices to the internet and enables remote control Zimi Matter Connect - This bridges your Zimi network to Apple Home and other compatibSome readers

• How do I change the battery on my garage sensor?

  To change the battery on your garage sensor, remove the 4 screws from the back of the sensor. The battery type for the sensor is CR2450. Once the sensor has been placed back to its location, select Recalibrate in the Settings page for the Garage Controller.Some readers

• Google is asking me for the pin when I try to open the garage door. Where do I find the pin number?

  The pin for your garage door is located on the Settings page in the app. Select the pin to change it. It can also be turned off.Some readers

• What is the range of devices?

  The typical range of Bluetooth connectivity is approximately 30 meters, though actual performance varies depending on your mobile device, physical obstructions, wireless interference, and environmental conditions. Mesh Network Advantage Zimi operates as a mesh network, meaning all devices communicate with each other to repeat and extend the signal throughout your home. This creates a more robust and reliable network compared to traditional point-to-point connections. Extended Range withFew readers

• How many Zimi users can connect to a network at the same time?

  For each device on a network, the same number of Zimi users can be connected at the same time. For example, a network with 3 devices can have up to 3 users controlling devices, at the same time. Alternatively you could have several users control 1 device however not at the same time. The maximum number of devices and users on the network at the same time is 62.Few readers

• How many devices can be on a network?

  The maximum number of devices on a network is 60 per Cloud Connect. A phone or tablet counts as 1 device whilst controlling the network. The maximum per dwelling is 80 devices (using 2 networks).Few readers

• One of my buttons is flashing 3 times, what does this mean?

  It means that button is available for behaviour linking. Click on the link below for more information. https://www.zimi.life/lifestylebehaviorlink You can find instructions on how to link a spare button to another Powermesh / Senoa device hereFew readers

• How do I change the room name for a device?

  To change the location of a device, select Settings in the Zimi app. After selecting the device, select Change.Few readers

• Can I control devices on my network when I'm away from home?

  This is possible with the the Zimi Cloud Connect and an Internet connection. Click the link below for more information https://zimi.life/product/cloud-connect/Few readers

• What are the button shortcuts for the Light Dimmer and Multi-Dimmer Switches?

  1 tap: On / Off Double tap: Turns up brightness to 100% Triple tap: Slowly fades to off Hold button: Dimming increases and decreases (loops)Few readers

• I cannot find 'Zimi' under Skills & Games on my Alexa app.

  If 'Zimi' does not appear under Skills & Games, please follow the instructions below. Log into your Amazon account and highlight 'Accounts and Lists', then select 'Manage Your Content and Devices'.    At the top select 'Preferences' then 'Country/Region Settings'. If it is currently set to a different country other than Australia, please change it to AuFew readers

• What is the standby power usage of Powermesh devices?

  The standby power usage of Powermesh devices is typically less than <1 watt per hour.Few readers

• How to lock unused power points

  To lock unused power points from the Zimi app, select the Lifestyle button located on the bottom right corner. Select Lock Unused Power Points A message will then appear asking if you would like to Lock Now or Unlock All Power Points that were previously locked. Select Lock Now (https://storage.crisp.chat/usersFew readers

• What is the Mesh & Go card used for?

  Mesh & Go is a quick and secure way to handover a complete network with all the device settings to your customer. To use this feature, you must register your electrical license details in ‘My Account’ and have a Zimi Card to scan. If you have a Mesh & Go card in your home, all the Powermesh devices have been setup and are ready for you to use. Simply download Zimi from your favourite app store, then follow the instructions to scan the QR code and to take ownership of the network. Can the MFew readers

• What happens if there is a power outage?

  All devices have automatic recovery from a power failure and their settings are restored including any schedules that have been set.Few readers

• Can you dim lights on Multi-Purpose switches?

  No, our Multi-Purpose switches are not dimmable. Please click on the link below to view our range of Multi-Dimmer Switches. https://zimi.life/multi-dimmer-switchFew readers

• How do I set up and use my Zimi network on an Airtouch console?

  Click on the link below which has more information on how to use the built-in Zimi app on your Airtouch console https://www.airtouch.net.au/showing-zimi-on-the-airtouch-console/Few readers

• How safe is my Powermesh network?

  Powermesh is built on the proven reliability and security of Bluetooth standards. It is safe and reliable plus each device is authenticated when it is paired.Few readers

• Will automatic schedules happen without my phone?

  Yes, schedules are stored directly on the devices and will run without Internet connectivity or your phone being within the network.Few readers

• I received the message “Sensor cannot be found” after adding my Garage Controller.

  If you have received this message, please make sure your sensor is placed in the correct position based on what type of garage door you have (see below). Then run the sensor setup again.Few readers