• Where is the reset button?

  The reset button on all Zimi devices is located behind the switch plate cover. You'll need to remove the cover plate to access it. Accessing the reset button: Carefully remove the front cover plate from your Zimi device The reset button is located on the device itself, now visible after removing the cover Using the reset button: Single tap: Refreshes the device. Use this if your device is unresponsive or needs a quick restart without losing its configuration. PresFeatured

• I have changed Internet Providers. What do I need to do with my Cloud Connect?

  If you've recently switched to a new internet provider and received a new modem or router, you'll need to reconnect your Cloud Connect to the new Wi-Fi network. Follow these steps: Step 1: Access the Menu Open the Zimi app and tap Menu at the bottom right of the screen. Step 2: Navigate to Devices From the Menu screen, tap Devices to view all your connected devices. Step 3: Select your Cloud Connect Scroll through the device list and tap on your Cloud Connect to open iFeatured

• My Cloud Connect keeps going offline

  If your Cloud Connect is going offline intermittently, there are a few common causes and solutions: A) Optimize Cloud Connect placement For best performance, position your Cloud Connect in an open area with good visibility to your Zimi devices. Avoid placing it inside cabinets, behind furniture, or in enclosed spaces, as this can weaken the signal strength and cause connection issues. B) Band-steering issue: Your network might have 'band-steering' enabled, which automatically switchesPopular

• What is Recovery Mode?

  Recovery Mode is a troubleshooting feature that helps restore your Zimi device if it encounters problems during a firmware update or stops working properly. When to use Recovery Mode: Your device has a red LED indicator light A firmware update failed or was interrupted Your device is unresponsive after an update How to use Recovery Mode: Open the Zimi app and navigate to the main menu Select Recovery Mode Choose your preferred recovery method: Automatic RecoverySome readers

• What do status LED indicator colours mean?

  Your Zimi device uses LED indicators to communicate its current status. Here's what each colour and pattern means: Ready to join a network Your device is powered on and ready to be set up. Open the Zimi app and select 'Add Device' to begin pairing. White Connected to network Your device is working normally and connected to your Zimi network. To set up the device again, press and hold the reset button until the LED turns blue. color 13c606 (GreSome readers

• Using Apple Home and Siri with Zimi

  Yes! You can control your Zimi devices using Apple Home and Siri voice commands by using the Zimi Matter Connect. (https://storage.crisp.chat/users/helpdesk/website/-/9/5/0/a/950a41c761a3a80/zmc-viewinodq0.png =327xauto) What you need: To use Apple Home with your Zimi devices, you'll need: Zimi Cloud Connect - This connects your Zimi devices to the internet and enables remote control Zimi Matter Connect - This bridges your Zimi network to Apple Home and other compatibSome readers

• How to replace the battery in your garage sensor

  To change the battery on your garage sensor, remove the 4 screws from the back of the sensor. The battery type for the sensor is CR2450. Once the sensor has been placed back to its location, select Recalibrate in the Settings page for the Garage Controller.Some readers

• What is the wireless range of Zimi devices?

  The typical range of Bluetooth connectivity is approximately 30 meters, though actual performance varies depending on your mobile device, physical obstructions, wireless interference, and environmental conditions. Mesh Network Advantage Zimi operates as a mesh network, meaning all devices communicate with each other to repeat and extend the signal throughout your home. This creates a more robust and reliable network compared to traditional point-to-point connections. Extended Range withFew readers

• How many devices can be on a network?

  The maximum number of devices on a network is 60 per Cloud Connect. A phone or tablet counts as 1 device whilst controlling the network. The maximum per dwelling is 80 devices (using 2 networks).Few readers

• What does it mean when my button flashes 3 times?

  It means that button is available for behaviour linking. Click on the link below for more information. https://www.zimi.life/lifestylebehaviorlink (https://storage.crisp.chat/users/helpdesk/website/950a41c761a3a80/diagram1nv7msy.png =937xauto)Few readers

• How to set a device's room

  To change the location of a device, select Settings in the Zimi app. After selecting the device, select Change.Few readers

• Can I control my Zimi devices when I'm away from home?

  This is possible with the the Zimi Cloud Connect and an Internet connection. Click the link below for more information https://zimi.life/product/cloud-connect/Few readers

• I cannot find 'Zimi' under Skills & Games on my Alexa app.

  If 'Zimi' does not appear under Skills & Games, please follow the instructions below. Log into your Amazon account and highlight 'Accounts and Lists', then select 'Manage Your Content and Devices'.    At the top select 'Preferences' then 'Country/Region Settings'. If it is currently set to a different country other than Australia, please change it to AuFew readers

• Button shortcuts for Dimmer and Multi-Dimmer switches

  1 tap: On / Off Double tap: Turns up brightness to 100% Triple tap: Slowly fades to off Hold button: Dimming increases and decreases (loops)Few readers

• What is a Mesh & Go card?

  Mesh & Go is a quick and secure way to handover a complete network with all the device settings to your customer. To use this feature, you must register your electrical license details in ‘My Account’ and have a Zimi Card to scan. If you have a Mesh & Go card in your home, all the Powermesh devices have been setup and are ready for you to use. Simply download Zimi from your favourite app store, then follow the instructions to scan the QR code and to take ownership of the network. Mesh & GoFew readers

• Using your Zimi network with an AirTouch console

  Click on the link below which has more information on how to use the built-in Zimi app on your Airtouch console https://www.airtouch.net.au/showing-zimi-on-the-airtouch-console/Few readers

• Can you dim lights on Multi-Purpose switches?

  No, our Multi-Purpose switches are not dimmable. Please click on the link below to view our range of Multi-Dimmer Switches. Powermesh Multi Dimmer Switch Senoa Multi Dimmer SwitchFew readers

• Will automatic schedules happen without my phone?

  Yes, schedules are stored directly on the devices and will run without Internet connectivity or your phone being within the network.Few readers

• "Sensor cannot be found" - what does this error mean?

  If you have received this message, please make sure your sensor is placed in the correct position based on what type of garage door you have (see below). Then run the sensor setup again.Few readers