Question 1

How to add a device

Accepted Answer

Step 1 - Ensure the device is ready

Make sure your Zimi device is powered on and in pairing mode before attempting to add it to the app - its status light should be blue.

Step 2: Open the Add Device menu

On the Zimi Pro app version, on the home screen, tap the + (plus) icon located in the top right corner of the app. From the menu that appears, select Add Device. On the standard Zimi app, tap the hamburger icon on the top left of the screen and then the button + Add New Device.

Step 3: Choose your pairing method

The Add Device screen will open with two options:

Scan for nearby devices: Tap this option to automatically search for Zimi devices in pairing mode within range. The app will display the Zimi logo and begin searching. Hold your phone near any device that is ready to pair.
Scan the device code: Tap this option to use your phone's camera to scan the QR code printed on your Zimi device for quick and direct pairing. This code is found underneath the fascia.

Step 4: Complete the pairing process

Once your device is detected or the QR code is scanned, follow the on-screen instructions to add the device to your home and assign it to the appropriate room or space.

| If you encounter any issues while trying to add a device, we suggest closing the app and trying again. If you experience repeated failures or if anything else goes wrong please reach out to our support team at support.zimi.life

Question 2

Where is the reset button?

Accepted Answer

The reset button on all Zimi devices is located behind the switch plate cover. You'll need to remove the cover plate to access it.

Accessing the reset button:

Carefully remove the front cover plate from your Zimi device
The reset button is located on the device itself, now visible after removing the cover

Using the reset button:

Single tap: Refreshes the device. Use this if your device is unresponsive or needs a quick restart without losing its configuration.
Press and hold: Performs a factory reset. Warning: This will erase all settings and remove the device from your network. You'll need to set up the device again from scratch.

Question 3

I have changed Internet Providers. What do I need to do with my Cloud Connect?

Accepted Answer

If you've recently switched to a new internet provider and received a new modem or router, you'll need to reconnect your Cloud Connect to the new Wi-Fi network. Follow these steps:

Step 1: Access the Menu Open the Zimi app and tap Menu at the bottom right of the screen.

Step 2: Navigate to Devices From the Menu screen, tap Devices to view all your connected devices.

Step 3: Select your Cloud Connect Scroll through the device list and tap on your Cloud Connect to open its settings.

Step 4: Delete the Cloud Connect In the Device Settings screen, scroll down and tap Delete Device to remove the Cloud Connect from your current network.

Step 5: Prepare the Cloud Connect for pairing Wait for a blue LED light to appear on your Cloud Connect. This indicates it's ready to be paired. If the LED doesn't turn blue automatically, press and hold the reset button until it flashes blue.

Step 6: Add the Cloud Connect to your new network Tap the + icon at the top right of the home screen, select Add Device, and follow the prompts to add your Cloud Connect. Select your new Wi-Fi network when prompted and complete the setup. Once reconnected, your Cloud Connect will restore connectivity to all your Zimi devices on the new network.

|| If you experience any issues during this process, please contact Zimi Support at support@zimi.life for assistance.

Question 4

My Cloud Connect keeps going offline

Accepted Answer

If your Cloud Connect is going offline intermittently, there are a few common causes and solutions:

A) Optimize Cloud Connect placement For best performance, position your Cloud Connect in an open area with good visibility to your Zimi devices. Avoid placing it inside cabinets, behind furniture, or in enclosed spaces, as this can weaken the signal strength and cause connection issues.

B) Band-steering issue: Your network might have 'band-steering' enabled, which automatically switches between 2.4GHz and 5GHz bands. The Zimi Cloud Connect only operates on the 2.4GHz band, which can cause connectivity issues when your router switches bands.

Solution:

Split your Wi-Fi network into two separate networks (one for 2.4GHz and one for 5GHz). Refer to your router's manual for instructions on how to do this.
Once you've created separate networks, delete your Cloud Connect from the Manage Network page in the Zimi app.
Re-add the Cloud Connect and select the network that is dedicated to the 2.4GHz band only.

| If you continue to experience problems after trying these steps, please contact the support team at support@zimi.life for further assistance.

Question 5

What do status LED indicator colours mean?

Accepted Answer

Your Zimi device uses LED indicators to communicate its current status. Here's what each colour and pattern means:

${color}#2f09ec Ready to join a network Your device is powered on and ready to be set up. Open the Zimi app and select 'Add Device' to begin pairing.

White Connected to network Your device is working normally and connected to your Zimi network. To set up the device again, press and hold the reset button until the LED turns blue.

${color}#13c606 pulsing (Double Power Point only) Energy Alert The connected appliance is using high power. You can adjust or disable energy alert settings in the Zimi app under device settings.

${color}#2014d2/ White pulsing Direct connection The device is being identified while you're adjusting its settings in the Zimi app. This helps you confirm you're controlling the correct device.

White pulsing Automatic schedule A scheduled action is about to be activated. You can view, change, or disable device schedules in the Zimi app.

${color}#eb0505${color}[#eb0505]( ) Device failure Your device has encountered an error. Try accessing Recovery Mode via the Zimi app. If the issue persists, please contact Zimi Support.

| If you continue to experience issues, please contact the support team at support@zimi.life for assistance.

Question 6

What is Recovery Mode?

Accepted Answer

Recovery Mode is a troubleshooting feature that helps restore your Zimi device if it encounters problems during a firmware update or stops working properly.

When to use Recovery Mode:

Your device has a red LED indicator light
A firmware update failed or was interrupted
Your device is unresponsive after an update

How to use Recovery Mode:

Open the Zimi app and navigate to the main menu
Select Recovery Mode
Choose your preferred recovery method:

Automatic Recovery This option will automatically detect any devices showing a red LED indicator and reapply the firmware update. Keep your phone close to the device while the recovery is in progress.

Manual Recovery This option allows you to scan the QR code on the device that has the red LED indicator for a more targeted recovery process. Once the recovery process completes, your device should return to normal operation with a white or blue LED indicator.

| If you continue to experience issues after using Recovery Mode, please contact Zimi Support at support@zimi.life for further assistance.

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