My Cloud Connect keeps going offline

If your Cloud Connect is going offline intermittently, there are a few common causes and solutions:

A) Optimize Cloud Connect placement For best performance, position your Cloud Connect in an open area with good visibility to your Zimi devices. Avoid placing it inside cabinets, behind furniture, or in enclosed spaces, as this can weaken the signal strength and cause connection issues.

B) Band-steering issue: Your network might have 'band-steering' enabled, which automatically switches between 2.4GHz and 5GHz bands. The Zimi Cloud Connect only operates on the 2.4GHz band, which can cause connectivity issues when your router switches bands.

Solution:

Split your Wi-Fi network into two separate networks (one for 2.4GHz and one for 5GHz). Refer to your router's manual for instructions on how to do this.
Once you've created separate networks, delete your Cloud Connect from the Manage Network page in the Zimi app.
Re-add the Cloud Connect and select the network that is dedicated to the 2.4GHz band only.

If you continue to experience problems after trying these steps, please contact the support team at support@zimi.life for further assistance.

Updated on: 23/01/2026

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