My phone is taking a long time to pair a device, is this normal?

It may take up to 30 seconds to pair a device with Zimi. If you’re having problems, please ensure your phone has bluetooth turned on and has the latest software installed.

To ensure your Internet connection via Wi-Fi isn’t causing problem, turn off your phone’s Wi-Fi and use your 3G/4G data.

If problems persist, try resetting your phone and the device.