I cannot add devices in the Zimi app. The screen just loops.

If you experience issues in adding your devices, please follow the steps below. 

1) Uninstall the Zimi app from your iPhone or Android
2) Reinstall the Zimi app
3) Open the app and allow all permissions
4) Select Add New Device and add the device again (Automatic or Manual)

If you are still experiencing issues, please do not hesitate to contact us.