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# Why is my status LED red during a firmware update?

If the logo on your device turned RED while performing a firmware update, follow the steps below.

1. Force close the Zimi app on your iOS. If you have an Android device, please click [here](https://zimi.crisp.help/en/article/what-is-recovery-mode-1llb7qd/)

2. Hold your phone near the device and open the Zimi app again.

3. After a few seconds a message will appear regarding your device requiring a firmware update. Press **OK**.

4. Press **Start** and the update will begin.

5. Leave the phone near the device while it is updating.
  
6. The light will then go back to white after the update is finished.

7. Press **OK**

| Please contact the team at support@zimi.life if you are still experiencing issues.